If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support (2024)

FAQs

Why do I keep getting an error when trying to restore my iPhone? ›

Make sure that the cable is in good condition. Make sure that your device is unlocked. If prompted, trust your device. If you still see an error alert, try a different Apple USB cable or switch to a different USB port on your computer.

You might be unable to update your iPhone or iPad wirelessly, or over the air, for one of these reasons: Your device doesn't support the latest software. There isn't enough available storage space on your device. The update takes a long time to download.

You can put your iOS device in recovery mode, then restore it using your computer. In these situations, you might need to use recovery mode to restore your device: Your computer doesn't recognize your device or says it's in recovery mode.

Update your iPhone or iPad wirelessly

Back up your device using iCloud or your computer. Plug your device into power and connect to the internet with Wi-Fi. Go to Settings > General, then tap Software Update.

Update iPad manually

At any time, you can check for and install software updates. Go to Settings > General > Software Update. The screen shows the currently installed version of iPadOS and whether an update is available.

With each update, Apple releases a full list of devices that are able to download it. If you don't see your model on the list and it's more than 5-6 years old, it's likely that your iPad is too old to handle a new update. Your iPad can't download new apps or update the ones you have.

If the Restore screen still appears after you've restarted the device, you'll need to reinstall iOS or iPadOS: On your Mac, make sure you've installed the latest software updates (including iTunes if you have macOS Mojave or earlier). Or on your Windows PC, make sure you've installed the latest version of iTunes.

You can try methods like force restarting, using iTunes to restore, or putting your iPhone in DFU mode to attempt a recovery. These methods can often resolve some software-related problems. However, if the issue is complex, it may require professional software solutions like the UltFone System Repair tool.

What is error 10 on iPad restore? ›

If you see error 10, your iOS device may have a newer version of iOS than is supported by your computer. You'll need to update the software on your Mac or iTunes on Windows before you can update or restore your iOS device.

If your iOS or iPadOS device can't restore from a backup because the backup is corrupt or incompatible, make sure that your computer is updated. If you see an error that says your iOS or iPadOS software is too old, find out how to update your device to restore the backup.

Part 1: Why Verification Failed When Trying to Erase iPhone

You enter the wrong Apple ID details. You have restrictions enabled, such as screen time. The date and time settings on your iPhone are incorrect. Apple ID servers are down due to maintenance or other reasons.

Force restart the iPhone. If your iPhone keeps displaying "attempting data recovery" with no progress, a force restart may assist you in resolving the error. A force restart is always an effective way to solve lots of iPhone problems. For different iPhone models, there are different steps for force restart.