The map below depicts the most recent cities in the United States where Earthlink users have reported problems and outages. If you are experiencing problems with Earthlink, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Earthlink users affected:
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2.73 out of 5 548 ratings
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EarthLink offers internet service across 30 states with the greatest coverage in California, Texas, and New York. Earthlink offers DSL internet connectivity as well as fiber internet service, making it the 3rd largest provider of fiber broadband in the U.S. by coverage area.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Los Angeles, CA | 6 |
| Jacksonville, FL | 3 |
| Dallas, TX | 3 |
| Houston, TX | 3 |
| Lawrenceville, GA | 2 |
| St. Louis, MO | 2 |
| Atlanta, GA | 2 |
| Des Moines, WA | 2 |
| Orlando, FL | 2 |
| Charlotte, NC | 2 |
| Tulsa, OK | 1 |
| Denver, CO | 1 |
| Morrisville, PA | 1 |
| Morrison, CO | 1 |
| Las Vegas, NV | 1 |
| Springfield, IL | 1 |
| South San Francisco, CA | 1 |
| Tampa, FL | 1 |
| Coral Springs, FL | 1 |
| Seattle, WA | 1 |
| Fort Worth, TX | 1 |
| San Francisco, CA | 1 |
| Placerville, CA | 1 |
| Greenville, SC | 1 |
| Austin, TX | 1 |
| Largo, FL | 1 |
| Willits, CA | 1 |
| Raleigh, NC | 1 |
| Indianapolis, IN | 1 |
| Bethany, OK | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Earthlink Issues Reports
Latest outage, problems and issue reports in social media:
JustCallMeR. (@trevortobyredd) reported @EarthLink When we do finally get access to emails, how do we archive? After TWO significant outages this year with no apparent redundancy or backup network I need to ensure I don’t lose my history. Someone please help!
- helen pickup (@drhurricane) reported
@EarthLink Truly dreadful service/communication but on the upside, it will motivate me to set up a new email account
- thomas o’callaghan (@TomOCallaghan_) reported
@EarthLink Will the emails that were sent to my account during the outage eventually arrive in my inbox????
- Andy Field (@fieldvision) reported
@EarthLink This is the 2nd or third time this year that your entire system has collapsed for more than 12 hours (this is going on 24) Can you please give us an alternative to access our email? Or a reason to stay with an unreliable service?
- kidhell (@kidhell) reported
@EarthLink I have not gotten an email since 2pm today… nothing sending or receiving. Please, please help us
- Jim Bessman (@JimBessman) reported
@EarthLink Not this customer.
- Christine Taylor-Butler (@ChristineTB) reported
@EarthLink Dear EarthLink, while they’re working on the outage please have them add better spam filters. I shouldn’t have to buy extra space storage to accommodate all the spam I’ve reported over and over again.
- Author Jennifer Quail (@jenniferquail) reported
@spreadthemesg @EarthLink Third or fourth after almost twenty years. Longest so far. They better fix it SOON or it's going to be worth the hassle to switch.
- Liz Lee Heinecke (@KitchPantrySci) reported
My email has been down since noon, and there’s been no communication from @Earthlink. Sorry for any emails that bounced. Hope to have a functional mailbox again soon.
- Helene Roos (@4587roos) reported
@EarthLink what is going on?? it has been a 12 hour outage. How can this continue? How can you do this to your customers? Please provide an update.
- Jenny (@JJP18428) reported
@EarthLink I’m trying to find the emails on webmail and nothing is coming up... does not look like issues have been fixed !!
- Dan Egler (@DanEgler) reported
@EarthLink EarthLink down for 11 hours now. Who knows how many missed emails. Unacceptable.
- Brian Trumbore (@stocksandnews) reported
@ArthurArchambe2 @EarthLink Arthur, if it's like the similar outage in the spring, eventually they will show up. But I am furious now that I know it is Trive Capital, private-equity a-holes running the show. They aren't spending the money for tech, obviously, as they try to gussie up the balance sheet.
- Me. I am Hawaii Lamb. (@hawaiiwriter) reported
@EarthLink The “root cause” is the chronic ineptitude and piss-poor business practices of EarthLink
- Parodi's hemispingus (@sjwalrus) reported
@EarthLink oopsy, you made a little f*cky wucky and instead of fixing it you're leaving a lot of people on the hook, working from home on a Monday no less. fix yr ****!!!
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