Worldwide Collaborative Applications Forecast, 2023–2027: The AI-Enhanced Multiplayer Workplace (2024)

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Abstract

This IDC study looks at the evolution and future advances in the collaborative applications market, specifically how we connect, meet, collaborate, work, and form community and the evolving metrics of delivering value through working together. This includes a significant focus on artificial intelligence's role in evolving collaborative applications. This study includes a focused view on team collaboration applications, enterprise community applications, conferencing, virtual events, and email applications. These software applications cross customer experience and employee experience and are foundational in creating a new generation of digital era metrics.

"Work is becoming a multiplayer event based around experiences using collaboration applications," according to Wayne Kurtzman, research vice president for Social, Community, and Collaboration Applications, IDC. "The intelligent collaborative workspace, threaded with evolving AI features, enables an integrated collaborative stack of applications to foster greater inclusion and efficiencies and drive innovation at scale. It also poses an opportunity to businesses to leverage workforce creativity. IDC expects the worldwide collaboration applications market to more than double to $71.6 billion by 2027."

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