USPS.com FAQs (2024)

FAQs

How do I talk to an actual person at USPS? ›

Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777). Customer Service representatives are also available to take your calls: Monday through Friday from 8:00 a.m. to 8:30 p.m. Eastern Time (Alaska and Hawaii are 8:00 a.m. - 9:30 p.m. ET)

For its 1-800-ASK-USPS customer care line, the Postal Service employs an Interactive Voice Response (IVR) system to answer calls, automatically handling routine issues such as package tracking, finding post office locations and hours, and submitting hold mail requests.

File a complaint about mail services

Select the reason for your complaint, including delivery issues and complaints about USPS employees or facilities. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711. Locate your local post office to speak with your station manager.

If you have a paper bill or a 10-digit account number, call the phone number on your invoice. If you don't have an invoice, call 1-800-811-1648 for domestic billing support or 1-866-493-7140 for import billing support.

Often, it's up to the seller or retailer to ensure that you receive your package. Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or give a reimbursem*nt.

Because NO record is kept by the mailing Post Office facility, the sender needs to keep the receipt for making a claim. Insurance may be purchased for perishable items. However, the claim will not be paid if the item is spoiled.

If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance. By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you.

Submit a Missing Mail Search Request

If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request with the following information: Sender mailing address. Recipient mailing address. Size and type of container or envelope you used.

If the proper amount of time has passed and the item has not arrived, you may submit a search request for your lost mailpiece on the Missing Mail application and/or file a claim.

Is it illegal to keep a misdelivered package? ›

According to state rules, a person who comes into control of the property of another that they know is lost, mislaid or delivered by mistake is guilty of theft, especially if they fail to take reasonable measures to return the property (i.e., correcting the delivery driver, bringing it to the right address, contacting ...

A Customer Care Center live agent at 1-800-ASK-USPS.

You can also call technical support at 1-800-344-7779 or delivery tracking at 1-800-222-1811. This official USPS telephone number will connect you with someone who can help you get proper and accurate information. If your tracking status is not updating for more than a week, make sure to call one of the USPS hotlines.

1) 1-800-ASK-USPS: Postal call center employees can answer most questions. They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns.

You can report a missing USPS package by filing a claim at the USPS claims site. The sender or receiver of a USPS package can file a claim, but the original purchase receipt must be available. You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured.

(800) 742-5877

United Parcel Service / Customer service