If we are in a situation that requires the California Independent System Operator (CAISO) to call for rotating outages, PG&E will communicate to customers through local media, social media and phone calls to alert them of the situation.
Due to the emergency nature of these outages, we may not be able to give advance warning to customers. Customers are being asked to conserve power and plan for the possibility of losing power for a brief period of time, should an Energy Emergency Alert 3 (EEA 3) be issued by the CAISO.
A rotating outage typically lasts one to two hours. We manage and rotate the outage across blocks of customers throughout the service territory to protect the integrity of our electric system, while limiting the inconvenience to any one customer or community.
