Returns & Refunds - Shopping Help (2024)

FAQs

How do you handle returns and refunds? ›

Smile and say, “Hi, I want to return this item which I bought last week.” Show the clerk the item and your receipt. Don't delay returning the item. Some stores allow returns but only for a certain amount of time. For example, many stores only allow returns within 14 days of the purchase.

A refund policy gives your customers peace of mind and builds trust in your brand. By knowing that they have a safety net, they're more likely to take the risk and give your service a try. A refund policy can also help to prevent negative reviews or complaints.

Send them an email that outlines your resolution. If you don't refund their money, explain why in clear, non-judgmental language. Keep your emotions out of it. If you will refund their money, apologize briefly for their unhappiness and tell them when and how they'll receive the refund.

If you refund their purchase, tell them how and when they will receive their money back. Express regret that you failed to meet the needs and requirements of the customer. Asking for feedback and show your motivation to improve in the future.

I am writing this mail to bring your kind attention that the product I had ordered had been damaged. I would like to know the procedure to process the return and refund of the product. I had tried calling the customer service, but my calls went unanswered. Kindly look into this and reach out to me as soon as possible.

"Refund" is used when a third-party seller refunds a customer for any reason, in part or in full. "Return" is used when a buyer returns an item sold by Amazon.eg and Amazon.eg has issued them a refund.

What is the good return and refund policy? ›

A 15 to 30-day return policy is standard, but some businesses opt for 90 days, and others are willing to accept a return up to 365 days later, as long as you have the purchase receipt. When writing this clause, remember that items with gift receipts are often expected to have longer return windows.

You don't have an automatic right to get your money back if you just change your mind about something you've bought and there's nothing wrong with it. It's the same no matter how expensive the item was - it's really down to the seller whether they offer you anything.

You didn't intend to renew a subscription. The purchase doesn't appear to work correctly. You made an in-app purchase and didn't receive the item.

For iPhone returns, you may return your undamaged iPhone with its included accessories within 14 days of purchase for a full refund.

You can't cancel it but you can ask for a refund. Here's how to request an app or media refund from Apple (From: Request a refund for apps or content that you bought from Apple - Apple Support - see the article for more detail.) 2. Tap or click "I'd like to," then choose "Request a refund."

When merchandise is returned, the sales returns and allowances account is debited to reduce sales, and accounts receivable or cash is credited to refund cash or reduce what is owed by the customer. A second entry must also be made debiting inventory to put the returned items back.

Establish a clear refund policy

Develop a comprehensive refund policy that clearly outlines the conditions under which refunds are applicable. Specify the timeframes, eligible circ*mstances, and any other relevant details. Communicate this policy to customers during the purchasing process.