Apple Watch Service and Repair - Apple Support (2024)

Apple Watch Service and Repair - Apple Support (1)

How can I get service for my Apple Watch?

Apple Watch Service and Repair - Apple Support (2)

Schedule a visit

Make an appointment at an Apple Authorized Service Provider or Apple Store

Apple Watch Service and Repair - Apple Support (3)

Send in for repair

Arrange to mail your product directly to Apple

Featured services

Battery service

We can service the battery in your Apple Watch for a fee. Our warranty doesn’t cover batteries that wear down from normal use.

Your product is eligible for battery service at no additional cost if you have AppleCare+ and your product's battery holds less than 80% of its original capacity.

Damaged glass

If the glass on your Apple Watch gets damaged, we can service it for a fee. Accidental damage isn't covered by the Apple warranty.

Damaged glass is eligible for applicable coverage for accidental damage from handling with your AppleCare+ plan.

Depth and Water Seal Test

If you have Apple Watch Ultra and want to check that its depth gauge and seals are working properly, you can get a Depth and Water Seal Test from Apple for a fee.

We’ll charge the test fee if the device is not covered by the Limited Warranty or any applicable consumer protection laws or regulations.

How much will it cost?

Use our “Get an Estimate” tool to review potential costs if you get service directly from Apple. If you go to another service provider, they can set their own fees, so ask them for an estimate. For service covered by AppleCare+, your fee per incident will be the same regardless of which service provider you choose. We'll inspect your product when we receive it. If additional damage is found, you could pay an additional fee.

Hardware service may no longer be available for some older products.

See obsolete and vintage products

All fees are in US dollars and are subject to tax. A shipping fee will be added if we need to ship your Apple Watch.

Apple Watch Service and Repair - Apple Support (5)

Do you have AppleCare+?

Your country or region offers AppleCare+ for this product. All AppleCare+ plans include battery service coverage, which means your battery can be replaced at no charge if we test your product and its battery retains less than 80% of its original capacity.

AppleCare+ also provides coverage for accidental damage from handling, and each incident is subject to a service fee. Your AppleCare+ also offers Express Replacement Service.

Warranty

The Apple Limited Warranty covers your Apple Watch and the Apple-branded accessories that come in the box with your product against manufacturing issues from the date you bought them. The warranty period varies by model. Apple-branded accessories purchased separately are covered by the Apple Limited Warranty for Accessories. This includes additional bands, chargers, or adapters. Our warranty is in addition to rights provided by consumer law.

Depending on the issue, you might have coverage with the applicable Apple warranty, AppleCare+, or consumer law.

If your situation isn’t covered, you’ll pay a fee. If the issue with your Apple Watch is ineligible for service, you might pay the full replacement value.

Guarantee

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan, whichever is longer. This is in addition to your rights provided by consumer law.

Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.

Apple Watch Service and Repair - Apple Support (2024)

FAQs

Will Apple repair an Apple Watch? ›

AppleCare+ provides repair or replacement coverage, both parts and labor, from Apple-authorized technicians using genuine Apple parts. Service coverage includes the following: Your Apple Watch.

Can an Apple Watch be serviced? ›

Damaged glass. If the glass on your Apple Watch gets damaged, we can service it for a fee. Accidental damage isn't covered by the Apple warranty. Damaged glass is eligible for applicable coverage for accidental damage from handling with your AppleCare+ plan.

Is it worth it to repair my Apple Watch? ›

Most people find that buying a new watch is much more effective than replacing or repairing an old one. For example, replacing the screen of an Apple Watch costs more than buying a new iPhone 12 screen.

How do I send Apple Watch for repair? ›

If you haven't set up a repair request, choose from the service options available in your area: make a reservation at an Apple Store, find an Apple Authorized Service Provider, or set up mail-in repair. Arrange service for your Apple Watch.

How much does it cost to repair Apple Watch screen at Apple? ›

It'll cost $399 to replace the screen of a stainless steel Apple Watch Series 8 and $349 to replace the screen of the aluminum model. Like the Apple Watch SE, the fee is the same regardless of whether the screen size is 41mm or 45mm. With AppleCare+, the service fee is $69 for all Apple Watch Series 8 models.

Can I exchange my Apple Watch for a new one? ›

If you purchased your item from Apple in the U.S., you can take it to any U.S. Apple Store for an exchange. Item exchanges are, of course, subject to in-store product availability.

Can I take my Apple Watch to a store for repair? ›

Visit a Genius at an Apple Store

You can do more than shop and learn in an Apple Store. Start a repair request below to make a reservation with a Genius to get help with a hardware repair.

Is it worth it to get service on Apple Watch? ›

For those people who want to get into a habit of leaving their iPhone behind in favor of an Apple Watch, it makes sense to have a cellular plan. Especially for those who run or take walks – with a cellular model, you don't need to keep a bulky iPhone with you to have access to calling, texting, music, and more.

Can you get service on just an Apple Watch? ›

Stay connected when you're away from your phone.

Apple Watch Series 9, Apple Watch SE, and Apple Watch Ultra 2 cellular models with an active service plan allow you to make calls, send texts, and so much more — all without your iPhone.

How often should I replace my Apple Watch? ›

If your Apple Watch is several years old, it's probably time to upgrade.

Why is Apple Watch so expensive to repair? ›

Quality Control and Genuine Parts

At Apple, keeping up the integrity and quality of their products is a top priority. This involves using strict testing techniques and quality control measures. While these efforts contribute to the cost of repairs, they are necessary to ensure optimal performance and compatibility.

Do Apple replace watches? ›

AppleCare+ provides repair or replacement coverage, both parts and labour, from Apple-authorised technicians. Service coverage includes: Your Apple Watch.

Can Apple Watch be serviced? ›

If the glass on your Apple Watch gets damaged, we can service it for a fee. Accidental damage isn't covered by the Apple warranty. Damaged glass is eligible for applicable coverage for accidental damage from handling with your AppleCare+ plan.

Will Apple fix a broken Apple Watch? ›

Drop off your Apple Watch

If your Apple Watch needs a hardware repair, it will be shipped to an Apple Repair Center.

How long do Apple watches last? ›

So how long does an Apple Watch last and are Apple Watches worth buying? There will always be exceptions, but on balance, based on the experience of our own reviewers and the comments we've seen from users online, I would say that an Apple Watch provide five to six years of good performance.

Can I trade in a broken Apple Watch? ›

Verizon accepts devices from all carriers regardless of condition. The value of the device is determined by model, memory and condition, so keep in mind that a damaged device will have a lower value. What are my payment options? For market value trades, you can select a Verizon gift card or a PayPal credit.

What exactly does AppleCare cover? ›

AppleCare+ is an insurance policy covering you during the policy period for repairs or replacement of your covered Apple device (Apple Watch, HomePod, iPad including Apple Pencil, iPhone, iPod or Headphones) in the event of accidental damage or battery depletion and it gives priority access to telephone technical ...

Can we fix Apple Watch? ›

Rest assured, repairing a cracked Apple Watch screen is indeed possible. You have multiple options: Apple Authorized Service Provider: Ensures premium service with genuine parts, albeit at a higher cost.

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